Frequently Asked Questions
Everything you need to know about your DOOGEE experience.
What is the typical shipping time for DOOGEE products?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can range from 7-15 business days depending on the destination and customs clearance.
Do DOOGEE smartphones come with a warranty?
Yes, all DOOGEE smartphones and tablets come with a standard 12-month limited warranty that covers manufacturing defects. Accessories such as chargers and cables are covered for 6 months.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original packaging and condition within 30 days of delivery for a full refund.
Are DOOGEE rugged phones truly waterproof?
Our rugged series devices are IP68 and IP69K rated, meaning they are resistant to water submersion up to 1.5 meters for 30 minutes and are protected against high-pressure water jets and dust.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay for a secure checkout experience.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.