Returns & Exchanges

At DOOGEE, we stand behind the quality of our rugged devices and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, we provide a streamlined process for returns and technical exchanges.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team at [email protected] within 30 days of delivery with your order number and a detailed reason for the return.

• 2.
  Quality Inspection

  For hardware issues, please provide clear photos or videos of the device's condition and packaging to help our technicians diagnose the problem.

• 3.
  Ship the Product

  Once approved, securely pack the device in its original packaging including all accessories and ship it to the provided authorized service center address.

• 4.
  Verification & Refund

  After our warehouse confirms the item's condition, your refund or replacement will be processed within 5 to 7 business days to your original payment method.